Loading...
Loading...
HX is an Australian-owned transport company specialising in the last-mile delivery of bulky and oversized freight, with a strong focus on residential (B2C) deliveries. Over 93% of our consignments are delivered directly to homes across Australia, supporting the growing demand for a reliable, consumer-focused solution in the bulky freight delivery segment.
Several years ago, HX recognised a major gap in the transport industry. While eCommerce made it easy to purchase everything from furniture to fitness equipment online, the delivery experience for large items remained complex, inconvenient, and often inflexible. Traditionally, customers had to visit a store, then arrange their own vehicle to collect purchases. HX has since developed a purpose-built solution to meet this changing consumer need.
By identifying this need, HX developed a solution that simplifies the end-to-end delivery process for oversized items, enabling everyday Australians to purchase large goods online and have them delivered straight to their door, hassle-free.
Our approach is built on a deep understanding of the logistical challenges associated with moving bulky freight to residential addresses. We invested early in building suitable infrastructure and regional network partnerships to support this delivery model, as well as developing new processes (including technology driven tracking and customer service ticketing) to achieve a robust and reliable B2C delivery solution.
HX is now the trusted delivery partner for many of Australia’s most recognised retail brands across industries such as home furnishings, gym equipment, outdoor living, and home renovations. Our clients choose us not only for our capability to move large freight, but also to take advantage of our commitment to service excellence, flexibility, and customer satisfaction.
Our service continues to evolve alongside our customers’ expectations. As consumer habits shift and technologies advance, we remain focused on refining our delivery model to offer an even more dependable service, while staying true to our core values of reliability, care, and professionalism.
With every delivery, our promise remains the same: Delivered Your Way, on time, with care, and in line with the expectations of both our retail partners and their customers.
Some interesting facts
1990
Founded
1,380,426
Deliveries Completed last Year
Our Directors and Senior Management boast a minimum of 20 years experience each in the transport industry. This means we have certainty on how to best serve our customers in a highly competitive environment.
We have almost 400 staff and drivers, along with over 1000 people within our agency and contractor network, providing a comprehensive network of products and services to a wide variety of industries Australia wide. There is almost nowhere we cannot deliver to.
We are passionate about developing close relationships with our clients and will do everything possible to ensure we add more value to those relationships than our competitors.
We love exceeding the expectations of our customers. We see ourselves as the business partner of our clients and value loyalty above all else.
We are flexible and determined to mould ourselves around the ever-changing needs of the marketplace. This provides us a distinctive competitive edge.
We invest in the ongoing training and career development of our staff. We have a culture committed to empowering our staff to remain customer focused at all times. We believe in resolving queries on first contact.
We are therefore dedicated to being the best in our industry.
• We are committed to delivering your consignments safely and on time.
We monitor our performance constantly and have an extensive set of internal key performance indicators to guide us.
• We are committed to the constant and never-ending improvement of our products and services.
We are always looking for strategies to add value to the customer experience. This is seen by our ongoing delivery of superior, more efficient and less expensive ways to do business with us. We are focused on the long term. We reinvest over 90% of our profits back into our various businesses, into new depots, new equipment and new technology.
• We are committed to providing value for money.
The customer’s perception is always the priority. We deliver more added value than our competitors.
• We are committing to protecting your personal information.
We treat personal information with the utmost security. Read our privacy policy
• We are committed to look after you if you have an unusual requirement or specific needs.
We believe in remaining flexible and open at all times. We have built our business successfully on doing all we can to ensure our customers are well looked after and satisfied.
If you have a once off booking, you don’t need to open an account with us.
Booking a once off courier is inexpensive, fast and easy.
Step 1: Go to https://e-go.com.au
Under “Quote/Book” enter in all required details and pay for a courier by credit card.
Step 2: Print off your consignment note (for freight services) or address label (for same day courier service) that will be emailed to you.
Be sure to attach the consignment note or label to your goods as instructed. If you have more than one item in your consignment, you will need to attach one consignment note or label to each item. Click on the links ‘Despatching your goods’ and Handy Hints for additional details and handy hints.
Step 3: Ensure your shipment is ready for collection on the date selected for your booking.
INDEMNITY INSURANCE
At Hunter Express our aim is to provide as much certainty as possible that your goods will arrive intact and ontime.
Correct packaging for the type of product is critical to ensure safe arrival. We can provide advice and suggestions on how to properly pack and prepare your goods for travel including palletising, shrink wrap, void fill and strapping.
In addition, for approved customers, we can provide limited transit insurance cover for a fixed amount, either on a once off or ongoing basis for goods for wholesale or cost value in the event of loss, or for repair cost/parts replacement in the event that a consignment is damaged .
* Terms, conditions and product exclusions apply including:
(a) furniture;
(b) household and personal effects;
(c) white goods;
(d) items containing glass;
(e) Wine and alcohol in glass bottles;
(f) Televisions & computer monitors;
(g) Car, boat & all motorized vehicle parts ;
(h) wrought or unwrought metals;
(i) antiques;
(j) works of art (including painting and sculpture);
(k) jewellery, gems and other precious stones;
(l) ceramics, pottery and items containing stone, granite or corian;
(m) weapons;
(n) drugs (legal or illegal);
(o) cigarettes, tobacco and tobacco products;
(p) living animals or plants;
(q) refrigerated or perishable goods and all foodstuffs;
(r) Australian legal tender or other currencies;
(s) negotiable instruments, share scrip, bonds, debentures, mortgages and other types of securities;
(t) any other documents valuable intrinsically or extrinsically;
* A claim for loss or damage will not be be eligible for any consignment that is deemed in our reasonable opinion to have been inadequately packed or prepared for transport.
– These may include unpalletised large or bulky items including car parts, large flat packs, heavy lengths, industrial goods, bulky household or electrical goods. Products such as these must be palletised or crated. Bulky items must be secured down with strapping and shrink wrapping.
– These may include items which are cartonised yet are deemed in our reasonable opinion to have inadequate insulation or void fill inside to be able to protect the contents from normal handling procedures.
* Cartons and carton packaging must be strong enough to be stacked with other cartons. We recommend the use of “Top Load Only” stickers in the event that a carton cannot be stacked with other cartons. Access “Top Load Only” Red Alert forms here.
* A $50 excess may apply,
* A 7 day time limitation applies within which a claim can be made even if acknowledged as damaged on the proof of delivery copy of the consignment note.
* Please read carefully Indemnity Terms and Conditions and contact us should you require assistance.
View our Privacy Policy
View Goods in Transit Policy Product Disclosure Statement from our underwriters
View our Finance Services Guide Financial Services Guide – Hunter Express 2021
THIRD PARTY LOGISTICS
Do you have a requirement for off site or overflow storage of your products, short or long term?
Do you have an E-bay or online business and require warehousing, pick/pack or third party logistics services?
Do you require a complete end-to-end order fulfilment solution?
We offer a complete range of logistics and warehousing services, and can tailor a solution that is perfect for your business, and at an unbeatable price!
You are the expert in sourcing and marketing your product; we are the experts in order fulfilment and distribution! And what’s more, we can do it in a cost effective manner!
CONVENTIONS & EXHIBITIONS
One of our specialties is to offer tailored transport solutions for fairs, events, exhibitions and conventions around Australia.
We understand that trade fair organizers and exhibitors work under very tight schedules and often multiple venue stops. Hunter Express Specialty Fairs and Events have the expertise to meet and resolve these challenges.
